Terms of Use

1. About these terms

UKtoBGvan.co.uk is a removals service operated by ХАМАЛИБГ ООД (Hamali.BG Ltd.) (“we”, “us”, “our”) — a company registered in Bulgaria under company number 131372715, with its registered office at 6 Nerazdelni Street, 1164 Lozenets, Sofia, Bulgaria. These terms apply both to your use of the website uktobgvan.co.uk and to any removal we carry out for you. By using the site or booking a move, you accept these terms. The specific details of your move — the price, the dates and what’s included — are confirmed with you directly when you book.

2. Using the website

You may use this website for your own personal use, to learn about our service and to get in touch. The text, design and images on the site belong to us or are used with permission, and you may not copy or reuse them without our consent. We keep the site running as best we can, but we don’t guarantee that it will always be available or free of errors.

3. Our service

We move household belongings between an address in the United Kingdom and an address in Bulgaria, in either direction. In short:

• we bring the vehicle to the collection address on the agreed date;
• we drive your belongings directly to the destination, on a single vehicle, with no warehouse stops or transfers; and
• we deliver them to the address you’ve given us.

We carry belongings only — not people or pets — and we are not a relocation, visa or customs-clearance service.

4. How to book

There is no online checkout on this website. You can arrange a move in one of two ways:

• get an instant estimate through our calculator at hamali.ai; or
• email us at info@hamali.bg.

A booking is confirmed once we have agreed the details with you — what’s moving, the addresses, the date and the price.

5. Quotes and prices

Our minimum charge is €600. The final price depends on how much you’re moving and your destination in Bulgaria, and is confirmed when you book. A quote is valid for the period we tell you, and assumes the information you give us is accurate. If what is actually moved differs significantly from what you described, the price may need to be adjusted.

6. Payment

Payment is normally made by bank transfer. If you’d prefer another method, such as cash, let us know and we’ll see what we can arrange. We’ll confirm the amount, the payment details and when payment is due when you book.

7. Your responsibilities

To help your move go smoothly, you agree to:

• give us accurate information about what’s moving and about both addresses;
• pack your belongings securely and have them ready for collection on the agreed date — we usually provide our own cardboard boxes, so ask us about this when you book;
• make sure there is suitable access for our vehicle at both ends;
• not include any prohibited or restricted items (see below); and
• be available, or arrange for someone to be available, at the collection address on the agreed date.

8. Items we can’t carry

For legal and safety reasons, some items cannot be carried. This includes anything illegal, and dangerous or hazardous goods such as flammable, explosive or corrosive materials. Some items are also unsuitable for a long road move — for example perishable food, plants, or valuables and important documents, which are best kept with you. Because the exact list depends on your move, we’ll go through what can and can’t be carried with you when you book. If prohibited items are presented to us, we may refuse to carry them.

9. Looking after your belongings

We take real care with everything we carry, and we’re proud of our track record. We are responsible for loss of, or damage to, your belongings where it is caused by our failure to take reasonable care while they are in our charge. We can’t be responsible for:

• items you packed yourself that were not packed adequately for transport;
• damage that results from the nature of an item itself, such as fragile or perishable goods;
• items you did not tell us about; or
• loss or delay caused by events outside our reasonable control.

If something does go wrong, please tell us as soon as possible so we can put it right. Nothing in these terms removes or limits any rights you have under law that cannot be excluded.

10. Insurance

We hold insurance covering the goods we carry. The level and terms of that cover are confirmed with you when you book, and full details are available on request — just ask us.

11. Changes and cancellations

If you need to change or cancel your move, please contact us as early as you can. You may cancel with reasonable notice before the agreed collection date. Once your move is under way — for example, once we have set off — it can no longer be cancelled, and you may be responsible for costs we have already incurred. If we ever need to change or cancel a booking on our side, we’ll let you know as soon as possible and agree the next steps with you.

12. Delays and things outside our control

We always aim to collect and deliver on the dates we’ve agreed, but some things are outside our control — for example weather, traffic, border delays, vehicle breakdowns or other events we couldn’t reasonably foresee. Where this happens, we’ll keep you informed and work with you to agree new arrangements. We are not liable for delays caused by events of this kind.

13. Governing law

These terms, and any move we carry out, are governed by Bulgarian law. If you are a consumer, you may also benefit from mandatory protections under the law of your country of residence, and nothing in these terms takes those away.

14. Changes to these terms

We may update these terms from time to time. The version shown on this page when you book is the one that applies to your move. The date at the top shows when they were last revised.

15. Contact us

Questions about these terms or your move? Email info@hamali.bg. You’ll find our full company details on our Contact page.